Refund policy
Return & Refund Policy
Effective Date: July 15, 2026
Thank you for shopping at Cailramall. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
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Be unused, unworn, and in its original condition.
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Be returned in the original packaging with all accessories included.
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Not show signs of wear, damage, or alteration caused by the customer.
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Be accompanied by proof of purchase (such as your order number or confirmation email).
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items
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Personalized or customized products
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Items that have been used, washed, damaged, or are missing original packaging
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Products marked as non-returnable on the product page
How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Email: malltyler275@outlook.com
Please include:
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Your order number
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Your full name
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The reason for the return
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Photos of the item if it is damaged or incorrect
Our support team will provide you with return instructions and the appropriate return address.
Please do not send your return to the address listed on our Contact page unless instructed by our support team.
Return Shipping
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If the return is due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for the return shipping costs.
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If the item arrives damaged, defective, or you receive the wrong product, Cailramall will cover the return shipping cost or provide an appropriate solution.
Original shipping charges are non-refundable unless the return is caused by our error.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be issued to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or you received the wrong item.
If you would like to exchange an item, please contact us before returning your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the item
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Photos of the shipping package (if applicable)
We will review your case promptly and provide a replacement, refund, or other suitable solution.
Order Cancellation
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Orders may be canceled within 24 hours after they are placed for a full refund.
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Once an order has been processed or shipped, it can no longer be canceled. You may request a return after receiving the package in accordance with this policy.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company or payment provider, as processing times may vary.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Store Name: Cailramall
Email: malltyler275@outlook.com
Phone: +1 416-826-3325
Address:
98 Ch Ridge
Stanbridge East, J0J 2H0